Reference

Understand Your Rights and Our Obligations

These legal terms govern how your myjudi account works, how your data is handled, and what you can expect from us when things need to be resolved. Access to our platform depends on local law and is available only where local law permits.

Jurisdiction-Dependent AccessAccount Data RightsPolicy Contact PathCookie TransparencyDispute Process
myjudi Understand Your Rights and Our Obligations
ACCOUNT SECURITY

How We Handle Your Data and Account

Account security and data handling at myjudi follow a clear internal standard. We do not sell account data to third parties, and payment credentials — whether linked to Touch 'n Go eWallet, Boost, or GrabPay — are never stored on our servers beyond the transaction confirmation record. Here is what our data and security practice looks like in practice.

Data Retention

We keep account and transaction records for the period required by our operating policy. You can request a summary of what we hold by contacting support with your account ID.

Cookie Handling

Session cookies keep your account logged in; analytics cookies are anonymised. You can clear or block cookies from your browser settings without losing your account data.

Account Security

Login uses OTP verification to your registered mobile number. If you suspect unauthorised access, lock your account immediately from the security tab and contact live chat.

Requesting Changes

To update registered details or request data deletion, send a verified request via email support. We process confirmed requests within our standard policy window.

LEGAL CONTACT

Reach Us on Policy or Account Questions

If you need to raise a legal query, request a data correction, or flag a terms concern, our support team handles those through the channels below. Players in Petaling Jaya and across Malaysia can reach us via live chat directly from the account page — no need to email first for most queries.

Live Chat Open your account page and tap the chat icon. Legal and account queries are handled by the same team — no separate department to navigate first.
Email Support Send detailed policy or data-request questions to our support address. Include your account ID so we can pull your record without delay.
In-App Help The help section inside the myjudi mobile interface links directly to this legal page and to the contact form — useful when you need to reference terms mid-session.

Common Questions About Our Legal Terms

These are the questions we see most often when it comes to account rights, data access, and how our terms apply. If yours is not here, live chat is the fastest path to a real answer.

They apply to anyone who creates a myjudi account. Access depends on your local jurisdiction — the terms are only enforceable where local law permits platform use.

Yes. Contact support via email with your account ID and a data-request note. We will compile what we hold on your account and respond within our policy window.

Payment credentials are processed by the respective e-wallet provider. We only receive a settlement confirmation — no card or wallet login details are stored on our end.

Raise a dispute via live chat or email. Our support team reviews account actions against the terms and responds with the reasoning behind any decision made.

Functional cookies are needed to maintain your login session and account wallet state. Analytics cookies are optional — you can block them from your browser without affecting your session.

We post an updated revision date on this page whenever terms are amended. Continuing to use your account after the revision date means you have accepted the updated terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.