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What myjudi Does With Your Personal Data

When you open an account with us, we collect only what we need to run your wallet, process your payments, and keep your sessions secure.

Account data stays encryptedPayment records kept per transactionCookie preferences adjustable anytimeData requests handled via live chatApplies where local law permits
myjudi What myjudi Does With Your Personal Data
HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We apply encryption to data at rest and in transit. Your account login is protected by a one-time password sent to your registered mobile number each session. Cookies on myjudi track your session state and payment preferences — not your browsing history outside this site. You can adjust cookie acceptance through your browser settings at any time, though disabling certain cookies may affect how your wallet and payment options load.

Encrypted Account Data

All account credentials and transaction records are encrypted in storage. Access is restricted to authorised personnel handling account verification and payment disputes only.

Session Cookies

We use session cookies to keep your account active and remember your payment method preference — Touch 'n Go eWallet, Boost or GrabPay — within a single visit.

OTP Verification

Every login triggers a one-time password to your mobile number. This step confirms it is you accessing the account, not an unrecognised device or location.

Retention and Deletion

We keep your data only as long as your account is active or as local law requires. Submit a deletion request through live chat once your account is fully closed.

REACH OUR TEAM

Contact Us About Your Privacy Rights

If you have a question about the data we hold on your account, want to update something, or need to raise a concern about how your information has been handled, our support team is the right place to start. You can reach us through live chat on the site, or send a written request via email. We aim to acknowledge data-related requests within one business day and resolve them as quickly as the verification steps allow.

Live Chat Start a live chat session directly on myjudi. Confirm your account identity, state your data request clearly, and our team will take it from there.
Email Request Send a written data request to our support email. Include your registered mobile number so we can match your account and respond to the right record.
Account Settings Some data updates — like your contact number or linked e-wallet — can be changed directly inside your account settings without needing to contact support.

Common Questions About Your Privacy on myjudi

These are the questions we hear most often about how personal data works on this platform. If your question is not covered here, live chat connects you directly to our support team who can pull up your account record and walk you through the answer.

We collect your name, email address, mobile number and a password of your choice. We do not ask for more than what is needed to open and verify your account.

No. When you pay via Touch 'n Go eWallet, Boost or GrabPay, the transaction is handled by those platforms. We receive only the transaction reference and confirmed amount — never your e-wallet PIN.

Yes. Send a request through live chat or email, confirm your identity with your registered mobile number, and we will provide a summary of the data tied to your account.

Head to your account settings and look for the profile section. Some fields can be edited directly; others may prompt an OTP verification step before the change is saved.

We retain data for the period required by applicable local regulations after closure. Once that period ends and there are no open disputes, your data is removed from active records.

We share data only with payment processors — such as those handling DuitNow, FPX or Maybank2u transfers — strictly to complete your transaction. We do not sell your data for marketing purposes.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.